Welcome Serenity Professional Salon & Spa

1. Do I need to book an appointment?

Yes, we recommend booking in advance to secure your preferred date and time. Walk-ins are welcome based on availability.
2. How early should I arrive?

Please arrive 10–15 minutes before your appointment to allow time for consultation and relaxation.
3. What is your cancellation policy?

We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee.
4. What forms of payment do you accept?

We accept cash, debit/credit cards, and approved digital payment methods. Payment is due at the time of service.
5. What if I am late for my appointment?

Late arrivals may result in shortened treatment time while full service charges still apply.

6. Do you offer gift cards?

Yes! Gift cards are available for purchase and make the perfect gift for any occasion.
7. What should I disclose before my treatment?

Please inform us of any medical conditions, allergies, skin sensitivities, or injuries before your appointment to ensure safe service.
8. What is your refund policy?

Services are non-refundable once completed. If you have concerns, please contact us within 48 hours so we can assist you.
9. What should I wear to my appointment?

Comfortable clothing is recommended. For spa treatments, robes and disposable garments are provided when necessary.
10. Do you sell professional beauty products?

Yes, we offer a selection of professional hair and skincare products available for purchase in-salon.

Frequently Asked Questions (FAQ)